Click the three dots [...] next to your name in the bottom left-hand corner
Select Directory
Click the GL Vendors tab
Click into the vendor you want to configure
Click into the Accounting tab on the vendor record
Add the vendor's A/P Billback email in the Billback email field (PDFs sent from this email are automatically processed)
Next, to view open billbacks:
Select Accounting
Click Cash Application
Click Billback Tab
Note: The red number shows the outstanding billbacks
Finally, to review and submit billbacks:
Click View on the billback you want to review
Once reviewed select Submit
NOTE: This will NOT post or impact the GL! We do not create any entries in the GL from corresponding billbacks today, this will simply remove the billback from the unprocessed queue. After submission, the billback can be tagged to a promo if it relates to one, and then resides in the Deductions table within the Cash section — managed like a deduction for accrual purposes, even though (as noted above) it never posts its own GL entry.
Why didn't my billback auto-fill, and how do I fill it with Generate Line Items?
Use this section to fill in a billback in Confido when the billback details and deduction line stay blank after the billback PDF arrives. This section is for Confido users who process billbacks under Accounting → Cash Application → Billback tab.
A billback does not auto-fill the same way a retailer check does. On a check, Confido fills the header from the remittance. On a billback, the Billback Details header fields (invoice number, invoice date, due date and total) come from the billback's deduction line. If the deduction line was not populated when the billback PDF arrived, the Billback Details header stays blank and the net amount shows $0.00, even when the PDF preview looks correct.
To fill a blank billback with Generate Line Items:
Go to Accounting → Cash Application, open the Billback tab, and click View on the billback.
Click the green Generate Line Items button. Confido reads the table in the attached billback PDF.
In the column mapping, map Total to Net Amount and map Balance Name to Description. Leave every other column unmapped.
Fill in the Billback Details header from the billback PDF: Customer, Vendor, Invoice Number, Invoice Date and Due Date.
Click Save.
After you click Save, the Billback Details header values flow to the deduction line and the billback total updates to match the PDF. If the header or the amount is still blank after Save, contact Confido support with a screenshot of the billback page taken right after saving.
Which billback PDF columns can I map with Generate Line Items?
Generate Line Items on a billback in Confido maps two billback PDF columns: Total (mapped to Net Amount) and Balance Name (mapped to Description). The Description on the deduction line keeps the Balance Name text from the billback table for reference.
Limitations of billback column mapping:
Columns such as Advertiser, IO# (insertion order number) and Campaign cannot be mapped. The mapping dropdown shows "No options" for these columns once Total and Balance Name are mapped, and this is expected.
Advertiser, IO# and Campaign have no separate fields on the billback today. Workaround: the values stay visible on the billback PDF preview, and the Balance Name text is kept in Description for reference.
Why does the Item field on my billback say "No items are mapped to this reason"?
The message "No items are mapped to this reason" on a billback deduction line in Confido means no products are mapped to the deduction Reason selected on that line. The Item field on a billback deduction line only lists products mapped to that Reason, and this message is separate from Generate Line Items.
To map products to a deduction Reason:
Go to Settings → Chart of Accounts.
Open the Reason you use for this type of billback (for example, the Reason you use for retail media billbacks).
Add the relevant products under Items.
After the Reason-to-product mapping exists, select that Reason on the billback deduction line and the Item field lists the mapped products. If the Item field still shows the message, confirm the Reason on the line is the same Reason you mapped.
Do I need to connect my bank to submit a billback?
No. The banner about connecting your bank on a Confido billback page is optional. Bank connection is used for payment validation and does not block generating line items or submitting a billback.
Why Can't I Add a Billback Email for Some Vendors?
Some vendors are already recognized by Confido using their email domain account-wide, without needing a manual A/P Billback email entry — for example, H-E-B billbacks are recognized automatically from any @heb.com sender. The Billback email field above is only for vendors whose sending domain isn't already tracked globally by Confido.
If a vendor's domain is already recognized this way but you're still seeing a billback error, or you're not sure whether to add a manual email, check whether that vendor already exists as a GL Vendor pulling in from your ERP:
Go to Directory (the three dots [...] next to your name, bottom left) and click the GL Vendors tab.
Search for the vendor (for example, HEB).
If a matching GL Vendor record exists, map the vendor's billback sender email there instead of adding a separate, unmapped vendor entry.
If no matching GL Vendor record exists, contact Confido support so the vendor's domain can be reviewed.
Who this applies to: any Confido user setting up or troubleshooting vendor billback ingestion in Directory. This is separate from customer-side check/remittance recognition, covered in Directory View — Mapping GL Customers, Vendors & Sales Planning Groups.
Why Are a Customer's Payments Showing Up as Billbacks Instead of Checks?
Use this section to fix payments and remittance backup that land in the Billback tab of Cash Application instead of the Check tab. It applies to any Confido user who can edit Directory records.
Confido classifies each incoming email by the sender's email address. If the same email address is saved as a vendor's A/P (accounts payable) Billback email (Directory → GL Vendors → vendor → Accounting tab) and as a customer's A/R (accounts receivable) remittance email (Directory → GL Customers), Confido treats every email from that address as a billback. When the A/P Billback email and the A/R email match, billback classification takes priority over check classification.
To send payments from that address back to the Check tab:
Click the three dots [...] next to your name in the bottom left-hand corner and select Directory.
Click the GL Vendors tab and open the vendor record for the trading partner.
Click the Accounting tab and check the Billback email field.
If the Billback email matches the customer's A/R email, remove it from the vendor record (or replace it with the trading partner's separate billing address) and click Save.
After you save, new emails from that address are classified as checks and appear in Accounting → Cash Application → Check tab. If payments that arrived before the change still appear in the Billback tab, contact Confido support.
Limitation: one email address can't be used for both vendor billbacks and customer remittances. If a trading partner sends both from one address, ask the trading partner to send billbacks from a different address, or contact Confido support.