Having trouble with a data upload in Confido? This article covers upload failures, validation errors, silent failures, and timeout issues across all upload types — including POS/syndicated data, depletions, remittance files, seasonality forecasts, and promo calendars.
Quick fixes for common upload problems
Upload button is unresponsive or dialog won't open → Wait 5–10 minutes (a previous large upload may be processing), then refresh the page and try again.
Upload appeared to succeed but data isn't showing → Wait 5 minutes — the forecast updates about 5 minutes after a successful upload. If still missing after that, check the upload history to confirm the file appears there.
Data disappeared after upload → Go to the upload history screen, delete the upload, and re-upload a corrected file.
Validation errors on rows that look correct → Check for hidden characters, extra spaces, or special characters in product names and retailer names. Open the file in a plain text editor to inspect.
Timeout errors on large files → Break the file into smaller date ranges and upload in batches.
Customer or planning group name not matching → Confido requires exact name matches. Copy the name directly from your Confido customer/planning group list and use it in the file.
Remittance file upload failures
If you're uploading a remittance via CSV or PDF using New Payment:
For CSV: ensure columns are correctly mapped to Confido fields — retailer, amount, reason, and check number are required.
For PDF: after uploading, click Generate Line Items and verify Confido has highlighted the correct tables before selecting them.
If the file uploads but lines are missing, click Allocate to re-run the extraction.
If lines are still missing after Allocate, contact support with the check number and retailer — some remittance document formats require a backend adjustment.